Refund policy

When buying a watch from WOFS you have a responsibility to thoroughly read the item description including the photos.

- For watches Sold "as serviced" WOFS always state in the specific information on every watch the last date of the warranty. This warranty covers if the watch is not working properly in function, timekeeping or otherwise. If you have to use the service warranty due to malfunction of the watch WOFS take the watch to our watchmaker for an ocular inspection of the problem. Thereafter WOFS and the owner will agree on the way to move forward. WOFS do not take responsibility for watch misuse by the owner. WOFS reserve the rights to reject a return and refund claim done on incorrect grounds.  In case a watch is not sold within the last day of the warranty the watch will still fall under the 21-day warranty described below.

- For watches Sold "as it is" WOFS give a 21-day warranty if the watch is not working properly in function. If you have to use the 21-day warranty due to malfunction of the watch WOFS take the watch to the watchmaker for an ocular inspection or in some cases the occular inspection can be made through video. Thereafter, depending on the nature and cause of the problems WOFS can either refund the watch in total (including shipment cost) and no more claims can be done to the watch. In some cases WOFS and the new owner are free to make an individual agreement. WOFS have the right to reject a return and refund claim done on incorrect grounds. The warranty runs 21 days from the date that you recieved your new watch. 

- For watches sold "as WOFS Sales mission"  - which are watches owned by a third party where WOFS solely is functioning as an intermediary, WOFS can not give any warranty. All eventual warranty noted in the object descriptions are given by the owners themselves. All claims are made to the private seller, WOFS work as a contact channel between seller and buyer. If you have a watch to sell and want the safety of selling via WOFS, please read more under "WOFS Sales mission" under "WOFS Missions" in the main menu. 

Current law of Sweden states that customers have 14 days to repent the buy of an item. The time for withdrawal starts the day after the customer have received the item and 14 days from that. Customers must contact WOFS about the  withdrawal within 14 days. Within 14 days you also have to start the shipment of the item(s) back to WOFS. YOU are responsible for the item until it reaches us and therefore we recommend that you send it ensured and traceable. The customer initiating the withdrawal pays for the shipment back to WOFS including custom fees for the package entering Sweden on the return. 

To intiate a return of an item contact us by sending an e-mail to contact@wofswatches.com, mark the subject as “WOFS Return and Refund”. Describe your claim and problem with the watch as closely as you can and we will respond as fast as possible.

Within 5 days from our agreed return and refund you must have sent the watch back to us. If this is not complied with, the terms and conditions state that WOFS has no further responsibilities against the owner in terms of return and refund. 

For WOFS to consider a refund or renewed service all of the original content (items and paperwork) of the buy must be returned in the shipment back to WOFS.  Waterfunctions are never ensured due to the nature delicacy of vintage watches.